What We Do
We provide Disability Support Coordination services to support you in finding the right providers with the right services to meet your personal needs. We help you put your disability plan into action. We can help you coordinate funded and mainstream supports to ensure you receive the right services.
Make progress with your goals and aspirations
Explore your options for different service providers
Manage life stages, transitions and supports
Develop resilience in your network and community.
Our Support Coordination service aims to improve your ability to self-manage your support.
Plan Navigation
We help you understand exactly what your NDIS plan covers and how to use it effectively.
Provider Matching
We identify and connect you with the right service providers for your goals and location.
Goal Setting
We work with you to set realistic, meaningful goals and track progress over time.
Plan Reviews & Transitions
We help you prepare for plan reviews and support transitions between life stages.
Government Liaison
We communicate with the NDIA and other agencies on your behalf when needed.
Building Independence
Our goal is to improve your ability to self-manage your supports over time.
Is this right for you?
NDIS participants
You have an active NDIS plan with Support Coordination funding and want help putting it into action.
Families and carers
You're supporting someone with disability and need help navigating services, providers and transitions.
Across Victoria
We provide support coordination across Melbourne Metro North, West, Mitchell Shire and regional Victoria.
How we can support you
Identify services that meet your needs.
Coordinate your choice of service providers and supports.
Find specialised support coordination.
Liaise with government agencies.
Obtain quotes for services.
Link you to work or other community activities.
Coordinate health and medical specialists.
Resolve points of crisis and manage transitions.
Implement and monitor your disability support plan.
Redevelop your goals before a plan review.
Program goals
Able to fully or partially self-manage your disability support package.
Able to use the NDIS Participant Portal (myplace).
Able to coordinate multiple supports and services.
Able to implement disability support plans.
Creation of a network of support.
Exercise choice and control.
Strengthen of the capacity of informal support networks.
Gain greater opportunities to explore and connect with the community and alternative support options.
Increase capacity to manage or direct supports.
Assist with coordinating or managing life stages, transition and supports.
Increase local knowledge.
Maximise value for money from your supports.
Conflict of Interest Policy
The Y confirms that there is no conflict of interest in being a coordinator of supports and a service delivery provider. Our objective is to maximise the level of choice and control you have in managing your own plan.
Read our Conflict of Interest PolicyFrequently Asked Questions - Support Coordination
Support Coordination is a funded service that helps participants understand and implement their disability support plan, connect with supports, and build their capacity to manage their supports independently.
Support Coordination is typically funded for participants with complex needs who require assistance navigating their supports.
There are three levels:
Support Connection: Short-term help to connect with supports.
Support Coordination: Assistance in implementing a plan and coordinating services.
Specialist Support Coordination: Higher-level support for complex situations requiring a specialist approach.
Participants can find Support Coordinators through their support plan, the NDIS Provider Finder, or by asking for recommendations from local community groups, support networks, or the NDIS website.
Yes, participants can choose their Support Coordinator, as long as they are a registered NDIS provider or meet the necessary criteria for service delivery.
A Support Coordinator helps participants:
Understand their disability support plan
Connect with providers and community supports
Manage service agreements and budgets
Develop skills to increase independence
Resolve issues with services and navigate the system.
No. Support Coordination is funded separately under the Capacity Building – Support Coordination budget category.
The funding duration depends on the participant’s needs and plan review. Some participants may have Support Coordination for multiple plan periods, while others may transition to managing their supports independently.
Participants can request Support Coordination during their disability support planning meeting by demonstrating the need for assistance in managing their supports. It helps to provide evidence from health professionals, support workers, or advocates.
Enquire about Support Coordination
Register your details below
Talk to our team
To find out more about the disability supports we provide throughout Victoria please get in touch with our team via the contact details below.