We provide NDIS Support Coordination services to support you in finding the right providers with the right services to meet your personal needs. We help you put your NDIS plan into action. We can help you coordinate funded and mainstream supports to ensure you receive the right services.
Working closely with you and your support network, we help you to:
- Make progress with your goals and aspirations
- Explore your options for different service providers
- Manage life stages, transitions and supports
- Develop resilience in your network and community.
Our Support Coordination service aims to improve your ability to self-manage your support under the NDIS.
How we can support you
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- Identify services that meet your needs.
- Coordinate your choice of service providers and supports.
- Find specialised support coordination.
- Liaise with government agencies.
- Obtain quotes for services.
- Link you to work or other community activities.
- Coordinate health and medical specialists.
- Resolve points of crisis and manage transitions.
- Implement and monitor your NDIS plan.
- Redevelop your goals before a plan review.
How do I choose the Y as my Support Coordination provider?
Just tell the NDIS planner and they will contact us.
Program goals
- Able to fully or partially self-manage your NDIS package.
- Able to use the NDIS Participant Portal (myplace).
- Able to coordinate multiple supports and services.
- Able to implement NDIS plans.
- Creation of a network of support.
- Exercise choice and control.
- Strengthen of the capacity of informal support networks.
- Gain greater opportunities to explore and connect with the community and alternative support options.
- Increase capacity to manage or direct supports.
- Assist with coordinating or managing life stages, transition and supports.
- Increase local knowledge.
- Maximise value for money from NDIS supports.
The Y confirms that there is no conflict of interest in being a coordinator of supports and a service delivery provider.
Our objective is to maximise the level of choice and control you have in managing your NDIS plan.
Support Coordination FAQs
Support Coordination is a funded service in the NDIS that helps participants understand and implement their NDIS plan, connect with supports, and build their capacity to manage their supports independently.
Support Coordination is included in an NDIS plan based on a participant’s individual needs. It is typically funded for participants with complex needs who require assistance navigating their supports.
There are three levels:
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- Support Connection: Short-term help to connect with supports.
- Support Coordination: Assistance in implementing a plan and coordinating services.
- Specialist Support Coordination: Higher-level support for complex situations requiring a specialist approach.
Participants can find Support Coordinators through their NDIS plan, the NDIS Provider Finder, or by asking for recommendations from local community groups, support networks, or the NDIS website.
Yes, participants can choose their Support Coordinator, as long as they are a registered NDIS provider or meet the necessary criteria for service delivery.
A Support Coordinator helps participants:
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- Understand their NDIS plan
- Connect with providers and community supports
- Manage service agreements and budgets
- Develop skills to increase independence
- Resolve issues with services and navigate the system.
No. Support Coordination is funded separately under the Capacity Building – Support Coordination budget category.
The funding duration depends on the participant’s needs and plan review. Some participants may have Support Coordination for multiple plan periods, while others may transition to managing their supports independently.
Participants can request Support Coordination during their NDIS planning meeting by demonstrating the need for assistance in managing their supports. It helps to provide evidence from health professionals, support workers, or advocates.